UK GDPR Privacy Policy
At SouLVE, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, username, date of birth, gender.
- Contact Data: Email address, phone number, postal address.
- Profile Data: Interests, preferences, feedback, survey responses.
- Technical Data: IP address, browser type, device information, login data.
- Usage Data: Information about how you use our website and services.
- Marketing Data: Preferences for receiving marketing communications.
2. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your data to:
- Provide and maintain our services
- Notify you about changes to our services
- Allow you to participate in interactive features
- Provide customer support
- Gather analysis to improve our services
- Monitor usage of our services
- Detect and prevent technical issues
- Send you marketing communications (where you have consented)
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases for processing your personal data:
- Consent: Where you have given clear consent for us to process your data for a specific purpose.
- Contract: Where processing is necessary for a contract we have with you.
- Legal Obligation: Where processing is necessary to comply with the law.
- Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4. Data Sharing and Transfers
We may share your personal data with:
- Service providers who assist in operating our business
- Professional advisers (lawyers, bankers, auditors)
- Regulators and authorities when required by law
We do not transfer your personal data outside the UK unless adequate protection measures are in place.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Your Rights
Under UK GDPR, you have rights including:
- Right to access: Request copies of your personal data.
- Right to rectification: Request correction of inaccurate data.
- Right to erasure: Request deletion of your data in certain circumstances.
- Right to restrict processing: Request limitation of how we use your data.
- Right to data portability: Request transfer of your data to another service.
- Right to object: Object to certain types of processing.
- Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.
To exercise these rights, please contact us at privacy@join-soulve.com.
8. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes by posting the new policy on our website.
Cookie Policy
Our website uses cookies to distinguish you from other users and provide a better experience. By continuing to browse, you consent to our use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for the website to function (e.g., security, login) | Session or persistent |
| Analytics Cookies | Help us understand how visitors interact with our site | Persistent (1-2 years) |
| Functional Cookies | Remember your preferences (e.g., language, region) | Persistent (up to 1 year) |
| Marketing Cookies | Track visitors across websites to display relevant ads | Persistent (up to 1 year) |
Third-Party Cookies
We may use services from third parties that set cookies, including:
- Google Analytics for website analytics
- Facebook Pixel for advertising insights
- Hotjar for user behavior analysis
Managing Cookies
You can control and/or delete cookies through your browser settings. Most browsers allow you to:
- See what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from particular sites
- Block all cookies
- Delete all cookies when you close your browser
Note that disabling cookies may affect website functionality.
Cookie Consent
When you first visit our website, you'll be asked to consent to our use of non-essential cookies. You can change your cookie preferences at any time through our cookie settings panel.
Contact Us
If you have any questions about this Privacy Policy or Cookie Policy, please contact our Data Protection Officer:
Email: privacy@join-soulve.com
Post: Data Protection Officer, SouLVE Ltd, [Company Address], Essex, UK
Last updated: 15 March 2025